Terms of service
TERMS OF SERVICE
Last updated: September 1, 2026
OVERVIEW
Welcome to SOLLVA. The terms “we”, “us” and “our” refer to SOLLVA.
SOLLVA operates this online store and website, including all related information, content, features, tools, products and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
By visiting our website, browsing our store, or purchasing a product from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies made available on our website.
Please read these Terms carefully before using our Services. If you do not agree with these Terms, you should not use our website or Services.
SECTION 1 – ELIGIBILITY AND ACCOUNT INFORMATION
By using our Services, you confirm that you are at least the age of majority in your place of residence or that you have permission from a parent or legal guardian where required.
When placing an order or creating an account, you agree to provide accurate, current and complete information, including your name, phone number, email address, billing information and delivery address.
You are responsible for maintaining the confidentiality and security of your account information and credentials.
SECTION 2 – PRODUCTS
We make reasonable efforts to display and describe our products as accurately as possible.
However, product colors, appearance, packaging or other visual details may vary slightly from photographs displayed on the website due to screen settings, manufacturing updates or other reasonable variations.
Product specifications and descriptions are provided for informational purposes and may be updated when necessary.
We reserve the right to modify or discontinue products and to limit the quantities available for purchase at any time.
SECTION 3 – ORDERS
By placing an order through SOLLVA, you are submitting an offer to purchase the selected products.
We reserve the right to accept, reject or cancel an order when reasonably necessary, including in cases of incorrect pricing, product unavailability, suspected fraud, incorrect customer information or circumstances outside our reasonable control.
Please ensure that your name, phone number and delivery address are correct before submitting your order.
If we need to modify or cancel your order, we will make reasonable efforts to contact you using the information provided with your order.
Returns and refunds are handled according to our Refund Policy.
SECTION 4 – PRICES AND PAYMENT
All product prices are displayed on our website in the currency indicated at checkout.
Prices, discounts and promotional offers may change without prior notice.
The price applicable to your purchase will be the price displayed when you place your order, subject to correction of obvious pricing or technical errors.
Any applicable delivery charges or other fees will be displayed or communicated to you before your order is finalized where applicable.
You agree to provide accurate and authorized payment information when using any electronic payment method offered by the store.
SECTION 5 – SHIPPING AND DELIVERY
We make reasonable efforts to prepare and deliver orders within the estimated delivery periods communicated through our website or during the ordering process.
Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays or other circumstances outside our reasonable control.
Customers are responsible for providing an accurate and complete delivery address and a valid phone number.
If a delivery cannot be completed because the customer provided incorrect or incomplete information or could not be reached, additional delivery charges may apply where appropriate.
Please refer to our Shipping Policy for additional information regarding shipping and delivery.
SECTION 6 – RETURNS AND REFUNDS
Returns, exchanges and refunds are governed by our Refund Policy.
Customers have 7 days after receiving an eligible product to request a return, subject to the conditions and exclusions stated in our Refund Policy.
Products must generally be returned in the condition in which they were received, with their original packaging and accessories, unless the product was received damaged or defective.
Please review our Refund Policy before making a purchase.
SECTION 7 – PRODUCT USE
Customers are responsible for following the instructions, specifications and installation requirements provided with the products they purchase.
Where a product requires installation, electrical connection, configuration or technical setup, customers should follow the manufacturer's instructions and use qualified assistance where appropriate.
SOLLVA is not responsible for damage resulting from misuse, improper installation, unauthorized modification, failure to follow product instructions, or use of a product for purposes for which it was not designed, to the extent permitted by applicable law.
SECTION 8 – INTELLECTUAL PROPERTY
The content available through the SOLLVA website, including our brand name, logo, website design, graphics, photographs, videos, text and other original content, is owned by or licensed to SOLLVA or the applicable rights holder.
You may use our website for personal and non-commercial shopping purposes.
You may not reproduce, distribute, modify, republish, sell or commercially exploit our website content without prior authorization from SOLLVA or the applicable rights holder.
SECTION 9 – THIRD-PARTY SERVICES AND LINKS
Our Services may include links, integrations or tools provided by third parties.
We are not responsible for the content, privacy practices, availability or services of third-party websites or providers that are outside our control.
Before using third-party services, you should review their applicable terms and privacy policies.
SECTION 10 – RELATIONSHIP WITH SHOPIFY
SOLLVA is powered by Shopify, which provides the technology that enables us to operate our online store.
However, purchases made through our store are transactions directly between you and SOLLVA.
Shopify is not the seller of the products offered by SOLLVA and is not responsible for the fulfillment, delivery, quality, returns or customer service associated with purchases made from SOLLVA.
SECTION 11 – PRIVACY
Your submission and use of personal information through our store is governed by our Privacy Policy.
Our store is hosted by Shopify, and certain personal information may also be processed by Shopify and other service providers necessary to operate our store, process orders, provide payment services and arrange delivery.
Please review our Privacy Policy for additional information.
SECTION 12 – CUSTOMER REVIEWS AND FEEDBACK
If you submit a review, comment, suggestion, photograph or other feedback to SOLLVA, you confirm that you have the right to provide that content.
You agree that we may use genuine feedback submitted to us for purposes related to operating, improving and promoting SOLLVA, subject to applicable law.
You must not submit content that is unlawful, misleading, abusive, defamatory or infringes the rights of another person.
We reserve the right to remove inappropriate or fraudulent content where permitted.
SECTION 13 – ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, delivery charges or other information.
We reserve the right to correct such errors and update information when necessary.
If an obvious error materially affects an order that has already been submitted, we may contact you to correct or cancel the affected order.
SECTION 14 – PROHIBITED USES
You may not use our website or Services:
• For unlawful or fraudulent purposes;
• To violate applicable laws or regulations;
• To infringe intellectual property or privacy rights;
• To transmit malicious software, viruses or harmful code;
• To collect personal information about others without authorization;
• To send spam, phishing messages or other abusive communications;
• To interfere with the security or proper operation of our website;
• To impersonate another person or provide intentionally false information.
We reserve the right to restrict or terminate access to our Services when these Terms are violated.
SECTION 15 – AVAILABILITY OF SERVICES
We do not guarantee that our website or Services will always be available without interruption.
We may temporarily suspend, update or modify parts of the Services for maintenance, security, technical or operational reasons.
SECTION 16 – DISCLAIMER
We make reasonable efforts to provide accurate product information and reliable Services.
However, except for rights and warranties that cannot legally be excluded, the Services are provided on an “as available” basis.
Nothing in these Terms is intended to exclude or restrict any consumer right or legal protection that cannot be excluded under applicable law.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, SOLLVA will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.
This limitation does not apply where liability cannot legally be excluded or limited.
SOLLVA is not responsible for losses resulting from customer misuse, improper installation, unauthorized modification, failure to follow instructions, or circumstances outside our reasonable control.
SECTION 18 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Services, your violation of these Terms, or your infringement of the rights of another person.
SECTION 19 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to remain valid and enforceable.
SECTION 20 – ENTIRE AGREEMENT
These Terms of Service, together with the policies referenced on our website, constitute the agreement governing your use of the SOLLVA Services.
Our failure to enforce a particular provision does not constitute a waiver of our right to enforce that provision in the future.
SECTION 21 – CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our Services, business practices or applicable requirements.
The latest version will be published on this page with an updated revision date.
Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
SECTION 22 – GOVERNING LAW
These Terms of Service and transactions made through SOLLVA will be governed by the applicable laws and regulations of the jurisdiction in which SOLLVA operates, subject to any mandatory consumer protection rights that may apply to the customer.
SECTION 23 – CONTACT INFORMATION
If you have questions about these Terms of Service, your order or our Services, please contact us at:
SOLLVA
Email: kstore.admin93@gmail.com