Shipping policy

SHIPPING POLICY

Last updated: September 1, 2026

At SOLLVA, we aim to deliver your order quickly and safely.

DELIVERY AREA

We currently deliver across Lebanon.

DELIVERY TIME

Orders are typically delivered within 1–3 business days after the order is confirmed.

Delivery times are estimates and may occasionally be affected by weekends, public holidays, weather conditions, courier delays, or circumstances outside our reasonable control.

SHIPPING FEES

Any applicable delivery fee will be displayed or communicated during the ordering process before your order is finalized.

ORDER CONFIRMATION

Please make sure your name, phone number, and delivery address are complete and accurate when placing your order.

We may contact you to confirm your order or delivery information before dispatch.

FAILED DELIVERY

If delivery cannot be completed because the provided address or phone number is incorrect, incomplete, or the customer cannot be reached, additional delivery charges may apply for a second delivery attempt.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when you receive it. If your product arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can review the issue and assist you.

RETURNS

Returns and refunds are handled according to our Return and Refund Policy. 

CONTACT US

For questions regarding your order or delivery, please contact:

SOLLVA
Email: kstore.admin93@gmail.com